Scalability is vital in online retail, especially in the rapidly changing environment that has been brought about by COVID-19.

The effects of COVID-19 impacted business overnight, many retailers struggled to handle the increase in demand of online orders; possibly highlighting flaws in the technology, platform, or solutions they had employed.

eStar chief growth officer Alison Crosbie explores why omnichannel is more important than ever in the new retail world.

It is official, the world has changed and has done so at an alarming rate. Many retailers are finding this change difficult because of the pace at which it’s occurring.

The eStar pull-based fulfilment solution is a sophisticated new way of approaching fulfilment

eStar chief client officer Richard Berridge discusses why fulfilment needs to take priority in your business now.

Fulfilment is a dry topic in the world of eCommerce and from a retailer’s perspective can feel somewhat disconnected from the customer, which is why its importance in determining eCommerce success is often overlooked.

In a post COVID world, order management & fulfilment are more important than ever. Get it right and win big. Get it wrong and you will struggle or worse. 

Retailers need to activate "Contact-less Click and Collect"!

Uber Eats has "contact-less delivery" and most other courier services are now offering the same. For those retailers who wish to continue to keep their stores operating and offer a service which is in line with the changing needs of the consumer, "contact-less click and collect" adds value.

For most retailers, this would not require much change to their eCommerce technology...